logo

English Chinese (Simplified) Chinese (Traditional) French German Italian Russian Spanish

advanced

Return Policy


Rugs in original condition can be returned within 15 days of receipt. A 15% restocking fee will be applied and customer will be responsible for freight both ways. Once the rug is received and inspected at Jaunty, credit to your account will be issued.

Damaged rugs must be refused at time of delivery. Please note any damage(s) on the bill of lading and report to Jaunty's Customer Service. If the damage is discovered after taking delivery of the rug(s), report to Jaunty's Customer Service within 5 days of receiving the goods. We will issue a call-tag and credit will be issued once the damaged rug is received and inspected at Jaunty.

To ensure proper processing of the claims, please fill out the Claim Form below electronically and submit together with the pictures of the damaged or defective rugs to  This email address is being protected from spambots. You need JavaScript enabled to view it. .

All merchandise should be returned to Jaunty in its original or otherwise proper packaging. RA# must be marked on the outside of the packages.

18” Rug Sample Order Form Claim Form 


Name: (*)
Invalid Input
Email: (*)
Invalid Input
Please attach your filled out form. (*)
Please, attach file.
Please, attach file.
Please, attach file.
Please, attach file.
Please, attach file.
Comments:
Invalid Input