Rugs in original condition can be returned within 15 days of receipt. A 15% restocking fee will be applied and customer will be responsible for freight both ways. Once the rug is received and inspected at Jaunty, credit to your account will be issued. Custom rugs cannot be returned.
Damaged rugs must be refused at time of delivery. Please note any damage(s) on the bill of lading and report to Jaunty's Customer Service. If the damage is discovered after taking delivery of the rug(s), report to Jaunty's Customer Service within 5 days of receiving the goods. We will issue a call-tag and credit will be issued once the damaged rug is received and inspected at Jaunty.
All merchandise should be returned to Jaunty in its original or otherwise proper packaging. RA# must be marked on the outside of the packages.